At Sandhya Pickles, we take great care in preparing and packaging our products to ensure they reach you in perfect condition. As our products are perishable food items, we follow a strict no return policy.

1. No Returns Policy

Due to the nature of our products, we do not accept returns once the order has been delivered.

2. Replacement / Refund Eligibility

We offer replacement or partial/full refund only in the following cases:

• Product received is damaged or leaked
• Wrong item delivered
• Product is spoiled upon delivery (rare cases)

3. Time Frame for Reporting

• Issues must be reported within 24 hours of delivery
• Requests made after 24 hours will not be eligible

4. Proof Required

To process your request, please share:

• Clear photos or videos of the product
• Order details (Order ID / name)

5. Resolution Process

Once verified, we will:

• Offer a replacement product, OR
• Provide a refund to the original payment method

Decision will be made based on the issue.

6. Non-Eligible Cases

Refunds/replacements will not be provided for:

• Change of mind after ordering
• Taste preferences
• Improper storage after delivery
• Minor oil leakage (natural in pickles)

7. Refund Timeline

• Approved refunds will be processed within 5–7 business days
• Time may vary depending on your bank/payment provider